tag:blogger.com,1999:blog-158104178192097877.post6794546795763083940..comments2010-10-12T00:43:05.473+08:00Michael Haneshttp://www.blogger.com/profile/01877569030107816208noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-158104178192097877.post-70549815107109221792010-10-12T00:43:05.473+08:002010-10-12T00:43:05.473+08:00Dell is aware of a BSOD issue on M6500 laptops. The driver that fails is the USBPORT.SYS and they have no resolution as of this posting. It appears to only occur when the system is idle for some period of time. I can work all day without issue but if I leave the laptop unattended but on, it will BSOD after an hour or so. My minidump files show that USBPORT.SYS is the source of the failure. Love the laptop but this makes it nearly unusable since I have to shut it down when going to lunch or a meeting.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-158104178192097877.post-85948537526799592732010-09-28T09:07:09.155+08:002010-09-28T09:07:09.155+08:00@Anonymous: Thankfully I haven&#39;t come across that one but I&#39;m not on SP1 Beta either. Might be worthwhile disabling USB in the BIOS if you can and ruling it in or out for certain.michheshttp://www.blogger.com/profile/01877569030107816208noreply@blogger.comtag:blogger.com,1999:blog-158104178192097877.post-34298170552949849492010-09-23T22:01:05.470+08:002010-09-23T22:01:05.470+08:00Have you run into a bluescreen for BUGCODE_USB_DRIVER in usbport.sys. Oddly enough I don&#39;t have any usb devices connected. I am getting that about once an hour on a new M6500 with R2 and SP1 Beta.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-158104178192097877.post-31684945381247926692010-09-10T07:54:18.561+08:002010-09-10T07:54:18.561+08:00@Anonymous: No I&#39;m not but I think I recall others citing AV issues when I was investigating this issue.michheshttp://www.blogger.com/profile/01877569030107816208noreply@blogger.comtag:blogger.com,1999:blog-158104178192097877.post-54203914903365456162010-09-09T23:51:10.600+08:002010-09-09T23:51:10.600+08:00I believe the error message I commented about may be related, at least in my case, to Symantec Endpoint Protection. Are you running any Symantec products on this system?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-158104178192097877.post-73226332783557112772010-09-09T21:37:16.800+08:002010-09-09T21:37:16.800+08:00Have you found out what is causing the error message related to device &quot;USB\VID_0A5C&amp;PID_5800&amp;MI_01\7&amp;66de6c9&amp;0&amp;0001&quot;?<br /><br />A user is experiencing the same error message which I believe is related to an issue where the laptop screen goes black and the external display freezes (mouse pointer won&#39;t move). I think it is a driver issue, but I&#39;m stymied for now. <br /><br />What gives?Anonymousnoreply@blogger.com